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What Text Analytics Tells Us about a Customer’s e-commerce Shopping Experience

November 27, 2020 Posted by: teX.ai Category: Text Analytics No Comments A large e-commerce website specializing in baby and kids’ products was having a terrific quarter, with festive season sales growing robustly. The company’s customer experience team was busy charting out plans to enhance overall customer experience and take advantage of the increased traffic coming

The Semantic Search Capabilities of teX.ai: Why It Is a Key Differentiator

November 16, 2020 Posted by: teX.ai Category: Text Analytics No Comments Google has been constantly fine-tuning its search capabilities, taking it closer and closer to how human beings think, speak and write. From searching for keywords, in 2013, they released an update for the Hummingbird that used the principles of semantic search, enabling natural language

Voice Of Customer Analysis For The World`s Largest Sports Goods Retailer

November 11, 2020 Posted by: Vaibhavi Tamizhkumaran Category: Text Analytics No Comments The new brand is the Customer Experience (CX)! Businesses cannot afford to treat it as an option.  Irrespective of the product`s or service`s niche, the opinion of your customers is a strategic factor. The retail business is concerned with both products & services

Understanding Voice Of Customers Using teX.ai`s Summarization Module

November 11, 2020 Posted by: Vaibhavi Tamizhkumaran Category: Text Analytics No Comments The Voice of your Customers Listening to the customers and taking steps to address their problems is the first most important step towards customer success. That is why Voice of Customer (VoC) is a vital component of a company-wide initiative to bring value

OCR- Not A Day Without It!

November 11, 2020 Posted by: Vaibhavi Tamizhkumaran Category: Text Analytics No Comments OCR standing for Optical character Recognition has been a technique in usage for over a decade. It has now become part and parcel of our everyday lives. OCR’s impact on our day to day lives is the most trending technology amongst all the

NLP Techniques for Information Extraction

October 29, 2020 Posted by: Suhith Kumar Category: Text Analytics No Comments Human language is perhaps the most sophisticated natural communication system. Its ability to express ideas on a wide array of topics, to seek information, provide orders is unparalleled. Each language has tens of thousands of words in its vocabulary, enabling speakers to build