Churn Analytics Solutions
teX.ai TM can quickly analyse customer`s data, reviews and buying behaviour that can help businesses understand pitfalls in the way they handled their customers. The best sort of investment to retain customers is to outsource or implement churn analytics solutions.
Dissatisfied customers do not always complain. They just leave or just discontinue your product/service. How will you analyse why they left if they hadn’t mentioned a reason?
Managing a large number of customer information, feedback and reviews can be complex and will take forever to collate. If businesses rely on traditional customer retention strategies, not much can be withheld.
teX.ai TM`s churn prevention capabilities
teX.ai TM can help you act according to your customer preferences by helping you understand customers by providing business insights that manual digging is not always effective with.
By understanding the customer behaviour, suitable amendments in the product/service can be made thereby improving churn rate and faster ROI in the long run.
Customer details such as customer demographics, behaviour, etc that is stored can be analysed to bring out meaningful collaborated data about customers and their experiences.
Knowing the sentiment of the customer can help in improvising on the products/services in a way that is most suitable by the consumer.
teX.ai TM can be implemented to generate insights on customer reviews through advanced NLP processes to enhance business decisions.
Customer experience management
teX.ai TM’s churn analytics solution help achieve overall churn prevention by managing customer experience. The entire customer details when handled in the right way, can enhance the business in terms of customer satisfaction, customer retention, customer relationship and brand loyalty.