Sentiment Analysis Solution
It’s essential for businesses to understand their clients’ needs, opinions and satisfaction. For enterprise-level organizations, that may mean analyzing hundreds of thousands or even millions of comments and opinions about their products and services. To understand public opinion about your product or service, however, merely searching for “good” and “bad” in comments is not effective.
With teX.ai, our sentiment analysis tool, you can:
Classify the tonality in text as positive, negative or neutral.
Understand different emotions such as happy, sad and angry, expressed in social media comments, customer reviews, surveys and other types of customer feedback
Perform coarse-grained and fine-grained analysis. The former enables you to understand sentiment on a document or a sentence level. With the latter, you are able to extract sentiment across parts of a sentence.
Our intelligent AI-powered sentiment analysis tool, teX.ai handles data from disparate sources and is multilingual, enabling it to cut through the syntaxes of English, Thai, Arabic, Mandarin, Latin and more languages.
Sentiment Analysis Solution from teX.ai
teX.ai offers accurate data labelling services and uses the latest language processing engine to decode sentiments and opinions of your customers. Using the right algorithms for sentiment analysis helps you in a lot of ways such as:
With teX.ai’s sentiment analysis, you can achieve the following use cases:
Today, customer service cannot work without the support of technology.
With teX.ai, gain insights into your customers’ emotional state in real-time, helping you proactively address their demands and needs and thus boost your brand image and public opinion.
Voice of Customer
Social media and brand monitoring are sources of immediate, unfiltered and key information, but teX.ai enables you to track surveys and customer support interactions to gauge overall customer service. This way, you can get more of your customers to become ambassadors for your brand and improve customer retention.
Tweak a product feature or revisit your marketing campaign by understanding the thought process of your target audience with teX.ai and show you are listening to your customers’ grievances.
You can do more, too: monitor social media activity and engagement, perform market research, perform competitive analysis, avert PR crisis, to name a few.
teX.ai, our sentiment analysis software, can power your market research efforts, whether you are exploring a new market, trying to forecast future trends or trying to address a market gap.
With teX.ai’s ability to analyze product reviews, track social media activity of your competitors and more, you can uncover your customers’ most pressing needs and cater to them.